Warrant & Return

Our Philosophy

We always want you to feel great about your Asvape shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us.

Warranty Service

For hardware purchases, each Asvape product have a 3 months Limited Warranty from the time of purchase. In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 1 year of original purchase. The 1 year Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty. Note: we do require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents. If you would like to submit a request for exchange or replacement, please contact our returns department by email at info@asvape.net. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package. RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept it for a return. This warranty give you specific legal rights, and you may also have other rights which vary from state to state.

Return Shipping Costs

In regards to the cost of shipment for returns, customer are responsible for the shipping costs. ALL SHIPPING CHARGES ARE NON REFUNDABLE.